Frequently Asked Questions

Payment FAQs

• How does the registeration and payment process work?
  Once you have decided to purchase any of the subscription packages (visit pricing page) , you are taken to the registeration page where you fill your name, email, desired username and password. After completing the registeration form successfully you will then be directed to 2checkout which is our secure merchant. All payments are processed through 2checkout. Once your payment is completed, depending the method of payment 2checkout will send us a payment notification about your order. Once your payment is received you will get an email about your account information and a basic guideline to use WPThemeBuilder. You can then log in and start using your WPThemeBuilder account.
• I have made payment but I still can’t login to my account
  When payment is made by Paypal it is always in pending status for first few hours until it is deposited to our merchant’s account. It can take up to 48 hours for PayPal payment statuses to change to deposit. Our system isn’t updated automatically until the payment status is set to deposited. Credit cards are processed immediately in most cases but sometimes our merchant has to pass the fraud status that took up to 3 or 4 hours. Please contact us if you still have any trouble accessing your account.
• Can I change my subscription plan?
  Yes you can. It is possible to change the subscription plan. You can always upgrade or downgrade your plan. For example if you have purchased a single theme plan, once your theme credit is spent you can always upgrade your subscription plan to a better one without having to register for a new account. (Note : no matter if you upgrade or downgrade your account, you have to make full payment of new account and all of your previous plan’s theme credits will be lost)
• Do I have to pay for changing a membership level?
  Yes, you need to make full payment according to the new subscription plan’s price. You will be re-issued with new theme credits according to membership level.
• What will happen if I spent all of my theme credits?
  Let’s say you have a basic membership level. So you can make up to 10 theme in a month. If you created 10 themes before the end of your account refill date, you can not open theme builder until your next month is started. However you can still access to your account and support forums.
• I have spent all of my theme credits for this month, what now?
  Simply go to My Profile –> Subscription Settings and then add new theme credits to your account. Once you’ve made payment your account status will be changed to use theme builder again. (Please note that, even if you have spent all of your theme credits, you can use support forums and other features of your account. Only theme builder will be blocked until your credits are re-newed.)

WPThemeBuilder & Wordpress FAQs

• What version of Wordpress is supported by WPThemeBuilder?
  Theme created with WPThemeBuilder works with all version of wordpress. We recommend you to use themes with wordpress 2.7 or above. Themes Work perfectly with Wordpress 2.7 and 2.8
• How many columned themes can be made?
  WPThemeBuilder currently can make up to 3 column themes. However you can make your theme home page in more column with our magazine style widgets(only for home page). But only two additional sidebars can be created at this time.
• Why you name this tool as “Wordpress Premium Theme Builder”?
  Because of a simple reason. All the other theme builder tools can only let you to change colors or fonts of your wordpress themes as you have to stick in a same blogging layout style for generated themes.

  But with WPThemeBuilder, you can add premium widgets to your theme by clicking and dropping them. You can also customize your home page in a different look than all of your other blog pages.

• How many types of widgets WPThemeBuilder have?
  WPThemeBuilder have a wide range of widgets from Home Page widgets to content based widgets. Such as slideshows, simple complex tabbed content widgets. Multi-column post listing widgets (for magazine styled blogs), photoblogging widgets (image slideshows), editable text widgets and a lot more. We also have added many plugins such as post star ratings, breadcrumbs, related posts and some other post related widgets. In short, a lot of other things you may have never seen in any theme builder before.
• How can I control content of premium widgets?
  All of the home page widgets have their control panel in your Wordpress WP-Admin area. These admin control panels are automatically built depending on each widget. That’s why we say that you can turn wordpress into any kind of CMS. The admin control panels created by WPThemeBuilder are very user friendly so a non-tech person can also understand it easily.
• What type of editable widgets are supported?
  Text (html) widgets. That will allow you to edit the text of widgets from WP-Admin.
  Slideshows (you can control which posts to show and from which category)
  Content Sliders (controllable)
  Tabbed Content (Controllable, you can add/remove tabs and sort their positions)
  And a lot more….. All these widgets have their control setting panel in WP-Admin

Members FAQs

• Am I allowed to resell or use themes for my clients?
  Not without a subscription of developer membership. You can not resell or use themes generated by WPThemeBuilder for your clients. You must purchase developer membership to resell or use themes for your clients.
• I am new to this field and need help
  Sure, We’ve prepared a big documentation about every control and widget of WPThemeBuilder. Please read our online documentation about WPThemeBuilder. You can also visit support forum to get help from us or other members. Or you can also directly contact with us. Simply fill the support inquiry form from your account profile page and we’ll be in touch quickly.
• Can I suggest any idea or widget to be added in WPThemeBuilder?
  Of course yes, this is the reason we made this tool web based instead of desktop application so we can add new things in it and update it instantly. If you have any idea or suggestion for us to improve this tool, please leave your suggestion in our Ideas forum. If your idea is good and helpful for everyone we’ll add it as soon as we develop it.
• Can I get you people for a dedicated job?
  If you want to make wordpress a more flexible CMS in any of your desired way , we can do it for you. Please use our contact form if you have any inquiry and we’ll send you a quote after analyzing your inquiry.